Questions about the order
Questions about the voucher
Questions about transportation
Frequently Asked Questions
Who can order from the EILZURR online shop?
Our online shop is aimed at all private and corporate customers who enjoy high-quality products.
How can I place my order?
You can place your order directly online. If you would like advice, you can reach us via WhatsApp on +49 151 55281188 or by email at email@example.com.
Can I order from you via WhatsApp?
Very gladly! You can reach our customer advisors on +49 151 55281188.
Who do I contact if I'm having trouble with my order?
In this case, our customer service will be happy to help you on +49 151 55281188.
Do I have to create a customer account for my order or can I also order as a guest?
Of course, you also have the option of ordering from us as a guest if you do not want to set up a customer account. Invoice and - if different - delivery address are sufficient for one delivery.
Of course, there are many advantages when you create a customer account. For example, you can view past and current orders and easily reorder, access a watch list, refer friends, collect vouchers and so on.
Which payment methods are available?
You can pay for your order online via PayPal or by credit card (VISA, Mastercard, American Express). It is also possible to purchase via PayPal invoice or Apple Pay.
Is there a minimum order value?
If there is a minimum order value for a delivery to you, please use the shipping cost calculator after entering your zip code on the Payment and Shipping page.
Where can I redeem my voucher?
You can redeem your voucher in the last order step, the order overview, in the input field provided for this purpose. Alternatively, you can also enter your voucher in the shopping cart. After you have entered the voucher in the input field provided, click on the "Redeem" button and wait a few seconds. The voucher amount is then deducted from the order overview or in the shopping cart.
Can I combine vouchers?
Vouchers cannot be combined. This applies to both advertising vouchers and purchase vouchers. If you have already redeemed a purchase or advertising voucher in your order, it is not possible to also redeem one of our newsletter or advertising vouchers.
Can I have vouchers credited retrospectively?
Vouchers can only be redeemed before completing the ordering process. However, you can use your voucher for a new order at any time. Please note that we cannot credit vouchers after your current order has been sent and that the voucher must therefore be redeemed before you send your current order. After entering the voucher code and clicking the "Redeem" button, the voucher amount will be deducted from the order overview.
If the spelling of the voucher code is correct and it still cannot be redeemed, you should check the redemption conditions of your voucher. You can find this with your voucher, for example in the e-mail with which you received the voucher, on the advertising material with the voucher or with the cooperation partner.
Do you also offer gift vouchers?
Yes, we have created a suitable category for you here.
Why isn't my % coupon applied to all items?
In this case, your voucher is excluded from already reduced goods. Further information can be found in the voucher conditions associated with the voucher.
Transport and packaging
How are the goods transported?
Each individual product is checked by us when the goods are received and securely packed for you for transport. Delivery is then either via one of our shipping partners or directly via and. We ship mostly with DHL directly to your home.
In what packaging will the goods be delivered?
We only use high-quality packaging material to ship your order.
Is the packaging environmentally friendly?
We cannot always guarantee environmentally friendly packaging of the highest standard. But we try very hard to be environmentally friendly.